Stephen S Esl

Confirmation Number Means NOTHING!

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United States Mint - Confirmation Number Means NOTHING!
I did manage to purchase (I Thought) a Silver Dollar, I even received a confirmation number. 3 weeks later I received an email from the US Mint stating they were unable to fulfill at this time - please call customer service at your earliest convenience, 1-80*-872-****. They have no reps to speak with, waited over an hour, pressed 1 for call back. Still waiting for a call back. Horrible Service!
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Preferred solution: Deliver product or service ordered

User's recommendation: Buyer Beware, Confirmation Meaningless, Customer Service Non-Existent

Frank R Nes

Service is starting to be like the California EDD and no that is not a good thing.

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United States Mint - Service is starting to be like the California EDD and no that is not a good...
Original review Aug 10, 2021
Twice this week I was logged in early to order several new items and when I went to submit my order I constantly received a bad gateway message or page not found and I had to resubmit my payment information. Finally it says the item is sold out and to remove from your cart. If the item is in my cart they should let me complete my order before selling out.
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Pros:
  • Subscription works well
Cons:
  • Terrible website capability

Preferred solution: Fix the Website again and this time do it right.

User's recommendation: Collect something else

Anonymous

Steals Money

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Horrible service, bad website. No follow-up, no shipping info, no customer service. Waited on hold for 45 mins, listening to recording telling me they value me. Order was placed two months ago, never received, never shipped, order number is invalid. This is on a 2,000 coin. Typical Gov incompetence and failure. Will never buy from them again.
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Loss:
$2715
Pros:
  • Make it easy to take your money
Cons:
  • Customer service web site resolving problems with poor service
  • Customer service
  • Incompetence

Preferred solution: Deliver product or service ordered

User's recommendation: Don't Use this site

Cotton C

They suck

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I'm laughing because a "limited edition" set of American Eagle coins goes on sale TOMORROW. But "surprise" you can ALREADY pre-order on EBAY. WHY?? Because the "sale" is a complete sham. These coins are NEVER available to the public. They are pre sold to individuals (relatives, friends, etc.) Of mint employees so they can resell them for crazy profits. If any of these 120,000 sets are available, it is maybe 5,000? The rest is similar to Italian Mafia. Such a joke and insult to people who genuinely
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Pros:
  • Nice product
Cons:
  • You cant buy anything because its a scam

Preferred solution: Apology

User's recommendation: Understand this will not change.

Anthony E Dgk

US Mint Website Crash Today for Silver Eagle Two-Coin Reverse Proof Set

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I ordered one set of the two-coin Silver Eagle Reverse Proof set this morning at 12:05 PM PDT. The website crashed for about 10 minutes. Then was able to place an order into my checkout "Bag" and then the web-spool wheel goes on and on for a couple of hours. Then thinking that perhaps I didn't place my order (but the order is still in the Bag, I then click on the text notification option at the bottom of the page. Then poof my order is gone
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Pros:
  • Nice products
Cons:
  • Terrible server capacity on high-demand items

Preferred solution: Deliver product or service ordered

User's recommendation: Don't waster your time. The US Mint doesn't care about customer service. They don't have to.

2 comments
stephen c Vzf

did you already order 1 then try to order another? it sounds like that is whatt your saying by your wording

Guest

same here

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Anonymous
map-marker Lincoln, Nebraska

Questionable offer of Monster Boxes

How can they sell a monster box 500 count) of 1 oz .999 silver dollars for $999 when all other brokers of silver dollars are asking $15,999 to $17,900 for the same product? Is this really a legitimate offer or a scam?
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bill i Loz
map-marker Titusville, Florida

Poor service

The morgan/peace dollar program has been a complete disaster. between the crashed website, delayed production, delayed processing orders and delayed shipping. i was notifies on 10/27 that my order was being shipped, As of 11/5 they have still not sent it to the usps to be shipped. i tried to speak to someone why it has not been shipped and all i get is a chat agent. i have a friend who ordered the same items at the same time and delivered to the same town. he got all of his orders but mine is still not being shipped. I tell the chat guy i want to speak to a supervisor, he replies they are too buzy and they can't do anything anyways. I said i still want to talk to someone and he takes my phone number. 2 days and counting, no call. this is what happens when a company has a natural monolopy There is no accountability. coin collecting was supposed to be a fun hobby. if trying to buy from the mint you get treated like this, if you buy on the secondary market , they raise the price 2-3 times the original purchase price. now the news is reporting that coins are in short demand and they want consumers to turn in their spare change and put back into circulation. here's another example of how the mint cannot do their job. I plan to continue to hang on to mine.
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Loss:
$1
Cons:
  • Poor customer service and no accountability

Preferred solution: Deliver product or service ordered

User's recommendation: buyer beware, no accountability

Manuel L Xck

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Trying to call customer service

I can't get through the line is either busy or I am told my call did not go through, HORRIBLE!!!!!!!
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Hillsboro, Oregon

Worst customer service

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Why does every customer service rep for the us mint now sound like cardi b angry sister. Worst phone support on the planet and I was a Comcast and att customer so thats saying a lot
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Jeff M Oni

2021 silver dollar programs

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Tried to buy the newly released silver dollars on all three issue dates promptly at 12:00 noon and was kicked off the site all three times at checkout. I am a long time mint customer and will not be making any more purchases. These coins should have been issued in amounts similar to the silver eagles in fairness to their customers. My advice; do not buy from the US Mint.
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Preferred solution: Deliver product or service ordered

User's recommendation: boycott the US Mint

2 comments
Guest

Same issue here with same coin. Had it in basket, kicked off site. After a gazillion attempts to log back in, coin was out of stock

Guest

Same thing happened to me. I just cancelled my three subscriptions. I'll do all of my business with Canadian Mint

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Bruce L Tre

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rocky Mount, North Carolina

Can't buy coins

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The web site isn't able to handle small customers only big dealers. Why is it that the 1 per household coins come up on Ebay by some dealer who has 30 or more to sale?? I have bought a lot of coins here for a single purchaser but when the good stuff come out at 1200 might as well as don't even try. You have a million or more potential buyers so you only make 125000 just to create a buying frenzy that shuts down your system. I am mad as *** at how you are treating us... down down you system. Maksd
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Preferred solution: Deliver product or service ordered

User's recommendation: Don't expect any thing here but to get mad.

1 comment
stephen c Vzf

its like trying to call your radio station when they have a contest and say the ninth caller will win. near impossible to win, but I was able to place an order for this product on 9/13/2021 at just a smidge past noon.

Anonymous
map-marker Colonial Heights, Virginia

Continual crashes on high volume days.

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Any time there is a high volume demand the servers crash and it is impossible for some to complete a purchase. This has been going on since 2014 with regularity with no end in sight yet.
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User's recommendation: Do not expect much on high volume days.

John P Ouu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Totally Pissed Off

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The US MINT is a joke, second time in two weeks logged in at 12 Noon purchased 3 coins submitted CC payment and POOF Gone again nothing available. Presently on 2 hour phone line hold...like a lot of good that will do me.....this big government crap should be a wake up call for everybody
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Pros:
  • Like the products
  • Products
Cons:
  • Do not like the website
  • Customer service web site resolving problems with poor service

Preferred solution: Deliver product or service ordered

User's recommendation: Don't waste your time these people are a joke

1 comment
Guest

Same here. Big waste of my time. Just go to EBay and pay double.

kenneth h Rhy

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Verified Reviewer

Will not resolve my problem i have issue with us mint

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sent me wrong coin do not buy from us mint they hang up on you when you tell whats wrong with product
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Loss:
$73

User's recommendation: do not buy from us mint

john j Ual

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Loyaly what happen

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Hi your loyalty program this time did not work I called and was told it was not there She said I had to call back to order it that was at 11 am and now it is 3.16 pm and got no were and no call back is this how you treat your buyers I ASKED HER IF SHE COULD PUT MY ORDER IN SHE SAID NO FOR ME TO CALL BACK BUT IT DID NOT WORK WHY ??? PLEASE CALL ME 910-221**** I NEED TO ORDER IT YOU HAVE MY INFO. AND CR CARD THE SERVICE IS NOT GOOD PLEASE HELP THANK YOU JOHN America eagle 2021 s I try to order like she said but it would not go please put the order in my account my info is there thank you john
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Pros:
  • Priceing is good
Cons:
  • Do not call back and can not get them on the phone

Preferred solution: Let the company propose a solution